Frequently Asked Questions

Help! I cannot find my Log in details.

Your log in details will arrive through email to the email used when registering. To log in the day of the event, you will only need the email address you registered with. That is your log in.

You can search your email for woundcon@kestrelhealthinfo.com and you should quickly find the email. You can also check your SPAM or JUNK folder.

If you still cannot find your log in, click on the green HELP button (questionmark on mobile) in the lower right corner  of your screen.

What is WoundCon?

WoundCon is a Virtual Wound Care Conference and Expo held exclusively online, WoundCon Fall will be held on November 13th, 2020, from 8am-6:30pm US EST. Click here to view your time zone. 

What do you mean by a "Virtual Conference"?

Like a traditional in-person conference, the WoundCon wound care conference offers informative sessions, an exhibitor area, networking opportunities & other interactive events, however, since this is exclusively an online event, all of this takes place within an immersive virtual environment. Attendees log into the virtual conference using their registration email and the designated login URL provided at the time of registration. Once inside, you will navigate the conference space just like you do any other website. Clear guidance and navigation are available inside the virtual space so you can easily find your way around quickly. If you’d like to see a demonstration of this virtual space, we recommend you watch the experience video on this page.

When is WoundCon Fall 2020?

November 13th, 2020, from 8am-6:30pm US EST. Click here to view your time zone. 

Where is the event located?

WoundCon is an online virtual wound care conference and expo. You attend online, inside a virtual environment. No travel required.

Do I need to download any software?

No special software needed! All you have to do to attend is log into the virtual space and you are ready to start learning. 

We recommend you access WoundCon using Google Chrome as your browser as other internet browsers may cause technical issues.

What is the price to attend WoundCon?
Registration is free of charge for licensed health care professionals.

For non-health care professionals, the registration fee is $149.00.

What information do I need to provide in order to qualify for free registration?

Licensed health care professionals are asked to provide either their NPI (National Provider Identifier) OR their professional license number, in addition to the completion of the required fields on the registration form. If you operate outside of the US and do not have a professional license number or NPI, please note so on the registration form.

Can I view WoundCon in a group setting and still receive CE/CME credit?

WoundCon does not offer group attendance. Attendees must register and earn credits individually.

Can I access WoundCon after the event date?

WoundCon will be made available on-demand for one-week post-event. WoundCon Fall access will remain open through 12PM US EST on Friday, November 20, 2020.

What can I expect from attending WoundCon?

WoundCon Fall 2020 will offer a unique virtual learning experience featuring numerous wound care focused CE/CME sessions, 2 keynote addresses, networking opportunities, an exhibit hall, and other events and activities throughout the day.

What if I cannot stay online all day for the full conference?

WoundCon is November 13th, 2020, from 8am-6:30pm US EST. (Click here to view your time zone), but you don’t have to stay online all day. One of the benefits of this online event is that you can attend just one session or you can attend them all. It is not mandatory to attend the full conference or stay online all day. Work around your schedule.

How will I attend?

After you have completed registration, you will be registered for the event. Your email acts as your log-in the day of the event.

IMPORTANT: Please be sure to add woundcon@kestrelhealthinfo.com to your email client address book so our emails do not end up in your SPAM or JUNK folders.

The registration email will be used to log in with your device on November 13th, 2020, at 8am US EST (Click here to view your time zone) when the WoundCon lobby opens.

Are there any materials that I can use in requesting time off from my employer in order to attend WoundCon?

Yes, please click here to download our Employer Request Letter.

Will I be able to engage directly with others in real-time?

Yes! The virtual environment allows you to interact directly with other attendees as well as exhibitors and speakers throughout the event. Ask questions, share information, and network with peers, all from the comfort of your home or office.

How do I earn CME credits during the event?

CME credits are earned by attending full sessions during the event. To access the CME sessions, attendees must visit the auditorium during the scheduled session block and select the program they wish to view. Instructions on how to request your CE/CME credits will be provided within the WoundCon virtual conference environment, as well as in a follow-up email after the event.

Conference Planning Guide and link to the document to download.

As there are concurrent sessions scheduled in most CE/CME blocks during the live WoundCon Fall event, Ciné-Med designates this live activity for a maximum of 5.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.The live WoundCon Fall activity provides 5.5 contact hours for nurses. See our partner’s full accreditation statement near the bottom of this page.Ciné-Med designates

WoundCon Fall on-demand for a maximum of 13.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.The on-demand WoundCon Fall activity provides 13.5 contact hours for nurses. See our partner’s full accreditation statement here.

How many CE/CME credits can I earn by attending WoundCon?

As there are concurrent sessions scheduled in most CE/CME blocks during the live WoundCon Fall event, Ciné-Med designates this live activity for a maximum of 5.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Ciné-Med designates WoundCon Fall on-demand for a maximum of 13.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.The on-demand WoundCon Fall activity provides 13.5 contact hours for nurses. See our partner’s full accreditation statement here.

Where do I see live or on-demand presentation listings?

You may view listings of live or on-demand presentations in any of the following locations:

  • Agenda (made available in the navigation bar)
  • Auditorium listings
  • In-Booth Education listings in exhibitor booths
What tools are available for professional networking at WoundCon?
  • Group Chat: Different locations have their own group chats to facilitate communication among the attendees who are in the same location at the same time.
  • Scheduled Chat/In-Booth Education: These chats are scheduled to run at a specific time interval, on predefined topics, often with guest speakers.
  • Private Chat: Engage with other attendees or sponsor representatives in private one-on-one chats.
  • Messages: Send/receive email to/from other attendees and sponsor staff.
  • Forums: Participate in discussions on interesting topics in forums. These are typically found in the Networking Lounge.
Can I search for content during the Event?

In general, there is a “Content Search” menu item in the Search tab of the navigation bar. There are Basic and Advanced options available for defining search criteria. The search will cross all content across all locations.

Is WoundCon hosted on a secure website?

Yes, attendees can get into an environment only with login and password authentication, which is set up during the registration process and sent out just prior to the event. The virtual environment is hosted on a secure server.

What types of presentations can be viewed in the Auditorium?

You can view the following types of live (specific start or end time) or on-demand presentations:

  • Keynotes
  • Webcasts
  • Q&A sessions
  • Panel discussions
What information can attendees view/obtain about me?

The environment’s producers determine which registration fields to make visible in an Attendee’s public profile, visible when attendees search for one another.

What is the Attendee Etiquette?

Conference Attendee Etiquette

WoundCon is available to all health care professionals. Hate speech will not be tolerated, and any offenders will be removed from the platform immediately.

Solicitation at WoundCon is strictly prohibited and will be grounds for immediate removal from the platform.

Networking and social media tools are intended for the purposes of meaningful engagement and colleagues and other attendees. Internet trolling and the unauthorized exchange of profile information is strictly forbidden.

Please report any suspicious activities to the WoundCon support staff by visiting the Help Desk within the conference environment or by visiting WoundCon.com. Visit WoundCon.com and submit a help request by clicking the “Help” icon on the bottom right of your screen. Once your request or question has been submitted, a member of the WoundCon team will be in touch with you within 24 hours. 

I still have questions. How can I get them answered?
If you still have questions about WoundCon Fall 2020, please click the “Help” icon on the bottom right corner of your screen to submit your question. Our staff will review your information and reply within 48 hours.

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